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Archive for the ‘Verizon’ Category

When loyalty is based on indifference.

By Marc Davison | February 5th, 2008 | 4 Comments Categories: AT&T, Apple, Change, Consumers, Customer service, The Industry, User experience, Verizon, Zappos

It’s amazing what some companies take for granted. It’s amazing what some companies leave on the table. It’s amazing what some companies don’t do to blow their customers away. It’s sad how little most companies invest in building affection with…