The world as it could be made In his book Proposed Roads to Freedom, social philosopher Bertrand Russell wrote: “In the daily lives of most men and women, fear plays a greater part than hope: they are more filled with the thought of the possessions that others may take from them, than of the joy [...]
Posts Tagged ‘Customer service’
Wake them up from their dead dream
Back in 2002, when I was a partner at a technology company, a client surprised us with an unannounced visit. He drove five hours from his corporate office. Arrived wearing jeans, Tony Lama’s and his signature Tommy Bahama shirt. He…
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Redfin sets sail: Are you following?
Redfin broke a big taboo this week by “co-mingling” FSBO’s and foreclosures with MLS listings. Under every circumstance it’s the right thing to do. It delivers exactly what the customer wants: All the listings, in one place. But there’s something…
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There’s something about Chip
I found Chip standing outside my front door this past Saturday morning. The time was precisely 12:00. I remember because it was at that very moment that I was blown away. My wife collects people. Plumbers, electricians, handymen. She needs…
Where’s mom when you need her?
Once upon a time, you “walked in” for real estate services. A pleasant face greeted you. You had questions; helpful people had answers. It was a simple. Friendly. It worked. You called, someone answered. You were handled. Not routed through…
When loyalty is based on indifference.
It’s amazing what some companies take for granted. It’s amazing what some companies leave on the table. It’s amazing what some companies don’t do to blow their customers away. It’s sad how little most companies invest in building affection with…
Change your thinking, change your life
Lots of talk, focus, concern about the economy. Lots of fear about money. About spending it. About making it. About where more is going to come from. About how little there seems to be of it. About tightening up the…
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- Cyndee Haydon: Wish it didn’t hit home so much! It makes me disgusted everyday when I try to book appointments...
- Chris Smith: I am just wondering where to pick up the application for the work from home sperm donor
Freaking... - Jeffrey Douglass: I agree with Kevin on the Re-max thing, but that is just more big box spin than walking the talk....
- Kevin Tomlinson: The commercial would be more compelling if Re/Max wasn’t associated w/the most part time...
- Annie: Agree with all comments about the same old pictures of houses in shop windows. At least in the USA you can get...
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