Brokerage

The whole world is watching

A large billboard came into focus along the interstate, the final indicator that my weeklong vacation at Lake Tahoe was over:

“Now recruiting dual-career agents”

Big. Bold. Proud.

And insane.

A large regional real estate company planted this billboard. I wondered for a moment why a respected real estate brand would do such a thing. But then it occurred to me that “respected” made no sense here; “recognized” was more appropriate.

Like in, “I recognized the familiar aroma of grease wafting from the lunch truck.”

I spent the next half hour thinking about statements that were possibly more offensive than the one plastered on this billboard:

“Make money performing surgeries – ask us how!”

“Now seeking motivated sperm donors – work from home!”

OK. Sorry. But you get the point.

Ironic transparency

This billboard is an extreme example, but we see it all the time: real estate companies opening up their robe just a little too far and revealing some unpleasant sights.

How many times have you seen a real estate school promoted on a real estate company’s home page? Or a “Careers” page promising “Leads” to those “New to the business?”

Do you think today’s buyers and sellers are too confused or too caught up in the “emotional nature of the real estate transaction” to notice this stuff?

Of course not. The whole world is watching now. Blemishes – let alone fundamental weaknesses – are nearly impossible to buff away. Stuff that didn’t strike a sour note during the good times rings with contradiction in an environment where the cover of Time magazine is dedicated to “Rethinking homeownership.”

Ouch

Maybe you think I’m wrong, that there will always be enough people to hire the friend of a friend who just needs a break, that we choose sales people we like regardless of qualifications.

You’re going to get dinged anyway. By competitors.

Companies with strong organizations, a discriminating approach to recruiting, and standards around service delivery are beginning to pointedly position themselves against the companies in their markets without these things.

It’s resonating.

Bingo

I started this post a few days ago. Today, Greg Robertson over at Vendor Valley posted the video below. I’m sharing it here because it encapsulates everything I’ve written above:

Real estate matters. Let’s treat it as such!


Brokers: are you in the real estate business?

Spencer Rascoff is ZIllow’s chief operating officer. A smart guy I respect.

He co-founded Hotwire and was part of Expedia’s management team.

Now, he’s explaining the foreclosure process to homebuyers and sellers.

He’s doing it clearly, credibly and in a manner that at once plays off and enhances the Zillow brand. And he’s offering up a nice little content morsel for the search engines.

Take a look:

Read »


Smart Real Estate

I’m not claiming this is genius. Or the most unordinary thing ever. But I passed many real estate stores while here in PDX over the last three weeks. Almost all have pasted flyers of homes for sale on their windows. Nothing else.

Not Smart Real Estate. They understand people require something deeper than sexy images of domiciles to stimulate decision making. So they taped market trends printed from their MLS right on their storefront window for everyone to read.  

Read »


Get a jolt of 1000Watt

Receive new blog posts the instant we hit publish.

No spam

The league of extraordinary real estate people

His question caught me off guard:

“How do we stack up against the other real estate companies you’ve worked with?”

I paused briefly before answering. Not because I didn’t have an answer. I was just surprised by such a question coming from a respected brokerage CEO in the middle of an impromptu video chat.

I was honored that he would think to ask me that question.

I didn’t want him to think I was stalling or speed dialing a safe answer. Especially in this case. My response echoed my belief:

“You belong to an elite group of extraordinary people and companies within our industry. A very short list.”

It sounded like flattery when it came out. But I meant it.

Read »


Real estate home page breakdown: surterreproperties.com

This is the second in our series of posts presenting critiques of real estate brokerage home pages. Our objective is to offer constructive insights on design, usability, content and brand presentation. What you see below is admittedly a quick pass, but we hope you take away a thing or two.

This week we move from big to boutique. Surterre Properties is a small brokerage located in the most upscale areas of Orange County, California. We picked this site from the many submissions we received because it’s pretty darn good.

Read »


Bad real estate brokerage websites must go; are you up for a 1000watt critique?

It has been a year and a half since we released our “Top 10 Real Estate Brokerage Websites in America” report.

Nearly 14,000 people have viewed or downloaded it on Scribd. Many more have viewed the report on our own Website. Brokers and brokerage marketing executives we meet for the first time tell us they’ve read it all the way through.

This is all very cool. And honestly surprising given the cursory nature of the analyses contained in the report.

Read »


The HAR agent productivity app and other false signs of the real estate apocalypse

Above the effervescence of cheers and applause for HAR’s new agent productivity app, fear and absolutes rise like hot steam. Not all in real estate are hailing Bob’s Hale’s HAR-don for transparency.

Many believe publishing agent sales stats will:

  • End the big box brokerage
  • Spell doom for real estate brands
  • Level the playing field
  • Raise the bar
  • Confuse the public
  • Thin the agent herd
  • Create a new brand of superhero agent
  • Leave EBA’s in the lurch
  • Create an unfair representation of what an agent does

Read »


Can a real estate brokerage matter?

June 4, 1942: Capitol Records opened its doors on a vision founder Johnny Mercer expressed while golfing with friends. He was tired of listening to the way everyone treated music. And the musicians. He could do better.

1946: He proved himself right. Capitol had sold a total of 42 million records. Their acts – each brilliant in their own right – were loved and adored by fans. The Pied Pipers. Les Paul. Peggy Lee. Merle Travis. Benny Goodman. Nat King Cole.

These artists mattered. Capitol Records mattered too.

Read »


Online real estate opportunity screams – are you listening?

It’s 2010.
Real estate is an odyssey.
It’s time you took your Web users for the ride of lifetime.

How it was, still is

In the old days, you picked a real estate Website off a vendor’s shelf. Chose a color palette. A layout. Slapped on a logo. Got the IDX paperwork signed. Switched the DNS and you were good to go.

These boilerplate solutions were never optimal. What they told the world is how much you don’t understand the Internet, how little you care about your image, how you can’t effectively market yourself, let alone some stranger’s home. They screamed cheap. Unprofessional. Directionless. All the things people too often associate with real estate.

Read »


Real estate technology: think food, not forks

Yesterday I participated in a session at the Leading Real Estate Companies of the World conference on “The future of technology.”

I thought about this a lot before the event and decided I didn’t want to talk about technology, for two reasons:

Read »